Are you our missing piece?
We are growing! So, we are seeking a talented individual to join our Operations team as Team Manager. The role will require you to join us in developing our greatest resource; our people.
This role will be managing a team of corporate travel consultants in their daily duties. The focus of this role will be growing your team members and the business. The role requires an experienced manager to coach and develop their team, plus ensuring company KPI’s are met.
On a day to day basis you will be both managing the team and also keeping your consulting skills sharp.
You will be responsible for:
- Team member performance monitoring, reviewing and communication
- Team member personal progression planning and reviewing
- Team financial and administrative duties, delegation and training
- New account implementation and team training
- Liaison with client Account Manager
- Proactive consulting standards adherence within the team
- Complaint handling and operational trouble shooting
- Operations meeting liaison and knowledge sharing
- Technical knowledge strength, in Product, Amadeus and Tramada Next Gen and training ability
This is a hands-on role that requires a motivated, focused individual with an eye for detail and time management skills due to the various deadlines.
This role will suit candidates who will have:
- Experience in corporate travel management
- Experienced use of for Amadeus and Tramada Next Gen (preferred)
- Strong management, interpersonal and communication skills
- Strong customer focus and the ability to strengthen these relationships
- Ability to challenge, be challenged and do things different
Sometimes it’s the little things that make our day…
We operate out of a 5-star office in the CBD, supply you with toast and coffee to kick start your day along with fresh fruit for the mid week hump day! We have picnic blankets for you to use if you fancy taking your lunch over to the beautiful park across the road.
We realise that you need an extra day of leave a year to party on your birthday, run a marathon or just to stay in bed and binge on Netflix, so we are happy to offer this to you! Career progression is often a floating cloud term that seems unattainable, don’t worry, we have a team of people here and a system devoted to your progress that can track and map out your goals with you.
Please get in touch ASAP for a confidential chat, we would love to hear from you!