Dedicated account management, end-to-end services and 24/7 global support are just some of the ways in which we ensure the smoothest possible travel experience.
With numerous on-campus branches and a team of experienced travel specialists, our focus is on providing a fully tailored service to meet the needs of any academic or corporate traveller. Our stores are a one stop-shop for all your travel needs.
End-to-End Travel Management
By choosing Business Travel by STA, you are partnering with one of Australia’s market leaders in academic and corporate travel. Our reputation for delivering customised services across technology, account management and client support is based on our many years at the forefront of the higher education sector and continual investment in our people, our network and our systems.
Strategic account management
At Business Travel by STA, we do things differently. We work closely with your business as an integral part of your team, to ensure all your travel management tasks are taken care of quickly and smoothly.
An innovative, directed approach
Your dedicated account manager takes a holistic approach to your travel management without any sacrifice on attention to detail. Strategic management includes overseeing transitions, liaising with suppliers, conducting training, benchmarking deals and upholding full compliance and duty of care. All strategies we implement are underpinned by regular Account Management Plans.
Working together to get the best results
Within our team, we help each other get nothing but the best outcomes for our partners. Our account managers are encouraged to share wins and grow as a group, and this drives improvement in everything that we do. Frequent reviews are also held between operations and your account manager, ensuring ongoing accountability.
Effective risk management is paramount to businesses nowadays in such a rapidly changing world. It is critical for businesses to stay in touch with travellers throughout their journey and ensure they are safe and sound; anytime, anywhere.
Our risk solution is multi-tiered and can be customised for your organisational needs.
Whether you are yet to implement a travel program or already have one in place, we are fully equipped to ensure your transition to Business Travel by STA is a smooth one.
We can facilitate a seamless transition from any existing travel program to your new partnership with Business Travel by STA, providing comprehensive training as necessary. Along the way, we place particular emphasis on mitigating risks and educating all travel bookers on the process.
Accountability is an important value we hold at Business Travel by STA, and we have a proven track record when it comes to implementation and change management. Over the years, we have successfully transitioned and implemented over hundreds of clients on time and within budget.
No transition to a new travel program will go smoothly if you are kept in the dark. That’s why we develop a customised communications plan to aid any changes or implementations, ensuring you and your travellers are completely aware of all the important details.
As part of our management strategies during any transition, we create a full project and implementation plan that’s ready to go from day one. When you make the switch and partner with us, we are ready to ensure you hit the ground running.
As a partner of Business Travel by STA, you’ll have access to our online Solutions Centre. Run in-house by a highly skilled team, our Solutions Centre offers online support for first and second level technical queries, allowing us to quickly respond to 99% of queries. The remaining queries are considered third level queries and are escalated to be dealt with directly via the online booking tool.