Value

TravelEdge is your dedicated partner, giving you an incredible travel experience where you’ll really see results.

We provide a standard of excellence that lets you see a clear return on investment. From dedicated consultants to purpose-designed technology and strategic partnerships, we equip you with travel management that exceeds your expectations.

Strategic Account management

At TravelEdge, we do things differently. We’re an integral part of your team, visiting your offices at least once a month to take over all your travel category tasks. As well as the day-to-day, we’re passionate about creating strategies, liaising with management and suppliers and instigating training, compliance and duty of care. Our frequent reviews put the power back into your business, and our exceptional strategies are underpinned by robust plans.

Solutions Centre

Run in-house by a highly skilled team, our Solutions Centre offers online support for first and second level technical queries, allowing us to quickly respond to 99% of queries. The remaining queries are considered third level queries and escalated to be dealt with directly via the online booking tool.

TravelEdge Lifestyle membership program

The TravelEdge Lifestyle Membership Program is all about passing on the benefits to your staff and their families. From 20% off dining all year round to vouchers from major retailers, there are plenty of amazing deals to take advantage of. In fact, members will be spoilt for choice with access to over 4,500 special offers every day.

Customer Service

We strive to exceed your expectations from the moment you speak to our team, because customer service is at the heart of what we do. We are available 24/7 to assist you and your travellers with general support and emergency assistance, and our robust risk management solutions give you complete peace of mind from start to finish. You’ll benefit from this comprehensive level of service throughout your partnership with TravelEdge.

Negotiations

We investigate and assess all of your supplier deals, and rates that are deemed as non-competitive will be renegotiated on your behalf. We also review your participation in all airline deals and provide opportunities to revise these or create new deals, using our extensive industry experience to secure the most profitable outcome for you. This is all part of our commitment to create value for you wherever possible.

Benchmarking

We undertake a review of all your current negotiated supplier rates against our internal TravelEdge negotiated rates, leveraging our partnership with Radius Travel and CT Partners. We also benchmark against a wide range of similar sized customers to ensure greater market-share and management of supplier relationships. This ensures your cost savings are maximised. Your Account Manager will report on this information and ensure that our Service Quality Levels are being achieved and exceeded.

Buying Behaviour

We help you reduce costs by providing you with numerous tools, but your staff need to know how to take advantage of them if you want to maximise savings. That’s why we’ve created a forecast program identifying the buying behaviour of your staff, allowing them to see the best times to book airfares and take advantage of supplier deals. As a result, you can get the best possible savings whenever possible.

Get In Touch With Us

Customer service is a key focus of our organisation, and we are always on hand to assist with any enquiries.

Whether you have a question about one of our brands; are interested in a career opportunity; or need any other information at all, please let us know and we will get back to you promptly.